About Us
This website is operated by B-Loony (UK) Limited, a company registered in England with registered number 1815839 whose registered office is at Cape House Bellingdon Road Chesham Bucks HP5 2HQ ("we" or "us").
If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please write to us at the above address or email us at; balloons @ b-loony.co.uk.
Your privacy is very important to you and us. We depend on the trust of our customers. We shall therefore only use your name and other information relating to you that we collect on the Site or when you want to order a product from us in the manner set out in this Privacy Statement. We will only use your personal information in a way that is fair to you. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.
Data that we collect
We may ask you to supply us with various information about yourself during your use of the website or when you order a product from us. We use that information to process your orders and to give you a service that suits your preferences.
We may collect the following information when you order a product from us: your name, the business that you represent, e-mail address, postal address, delivery address, telephone number, fax number and payment card details. We need this information in order to decide whether to go ahead with the order, to process and deliver the product which you order, to collect payment from you for the products, to detect any fraud or website abuses, to send you information relevant to the order, in case there is any servicing required in respect of the product and in case we have any queries.
We may also collect some of the above information and also the nature of your enquiry when you submit an enquiry to us. We use that information for responding to your enquiry.
You must only submit to us or the website information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Other uses of your personal information
We may also use the contact details which you give to us to send you our newsletters, publications and other information about us, the website, our products (including new or updated products and sales promotions), or anything in which you show an interest.
We may also use your personal information for the purposes of billing, customer services, customer surveys and improving our service.
Third Parties and Links
We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Statement. For example, we may use third parties to deliver products to you, to enable us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance.
We may send your information internationally including to countries outside the European Economic Area, for example to other organisations or entities that are involved with supplying the product on our behalf to you, such as the manufacturer. Some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal information which are not as high as in the UK. By submitting your data to us, you acknowledge that provided we have used your data in the ways set out in this Privacy Statement, we cannot be held responsible for any use of your data by third parties who receive and process your data.
We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.
We may transfer our databases containing your personal information if we sell our business or part of it.
Other than as set out in this Privacy Statement, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Statement or unless we are required to do so by law.
This website may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other websites, nor for any third party to whom we transfer your data in accordance with our Privacy Statement.
Security
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information.
We store your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Site Certificate technology. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information.
Cookies
The Site uses cookies. Cookies are files which identify your computer to our server as a unique user and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on, or want to enter, the website. We only use cookies for your convenience in using the website and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the website. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.
Changes
Any material changes to the way in which we use your data will be described in future versions of this Privacy Statement. Each time you enter the website or order products from us, you agree that the Privacy Statement current at that time shall apply to all information which we hold about you.
Consent
By submitting data to us and using the website, you consent to our use of your data in the manner set out in this Privacy Statement (as amended).
